Tektelic Asset Tracker - Attempting to Join to Chirpstack Server

Devices
1

Hey all,

I’m having troubles with getting my Tektelic Asset Trackers to report to my Chirpstack network server.

  1. I’ve created the device profile with the following:
    Device-profile Name:
    Lorawan Mac Version: 1.0.3
    LoRaWAN Regional Paramters Revision: B
    ADR Algorithm: Default ADR Algorithm
    Max EIRP: 30
    Uplink Interval (Seconds): 86400

  2. Created the application with a name referencing to this group of trackers.

  3. Added the device with the provided

  • Device EUI
  • Keys (OTAA) > Application Key
    Note that the APPEUI that was given to me was not entered as I don’t think this is required.

My Moko Gateway is online and reporting home but I am unable to get these asset trackers to call home. I have other branded asset trackers and I can see their uplink packets coming through.

I’ve looked through the documentation here:
https://support.tektelic.com/portal/api/kbArticles/274696000026483367/locale/en/attachments/pi51e86b58a2cc9a8479b98d07e18043f79b1/content?portalId=edbsn03c2c0f3d55c454c5ea69c8ffe71f7394795528efce27af0067754e2fe440f68

I’ve performed the startup sequence with holding a magnet over the trigger for greater than 3 seconds and less than 10 seconds. Green LED just blinks repeatedly

I believe it is stuck on the JOIN procedure.

I’m not sure if I’m missing a step.