Trying to connect to a device with a 0000000000000000 DevEui

I have Tektelic Gateway and the device manufacturer gave me the AppEUI and the AppKey with regular Hex keys… the DevEUI is all zeros (0000000000000000). We get a JoinRequest but no join accept. The manufacturer usually connects their devices to a private LoRa gateway. Any ideas on how to get this device connected to our AppServer?

DevEUI must be unique and not be all zeroes. Ask manufacturer about it.

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It is completely unacceptable that a manufacturer provides DevEUI of all 0000s. Makes me wonder what other corners were cut. Demand LoRaWAN certified devices.

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