Error ( chirpstack.service: Failed with result 'exit-code'. )

[fperez]

hello,

I installed Chirpstack v4 using the Chirpstack v4 documentation, but when I start the service I get the following error.

2023-11-24T20:03:56.533300Z INFO chirpstack::storage: Applying schema migrations
Nov 24 17:03:56 sglcloud1 chirpstack[247627]: 2023-11-24T20:03:56.535059Z INFO chirpstack::storage: Setting up Redis client
Nov 24 17:04:26 sglcloud1 chirpstack[247627]: Error: Building Redis pool
Nov 24 17:04:26 sglcloud1 chirpstack[247627]: Caused by:
Nov 24 17:04:26 sglcloud1 chirpstack[247627]: timed out waiting for connection: Connection refused (os error 111)
Nov 24 17:04:26 sglcloud1 systemd[1]: chirpstack.service: Main process exited, code=exited, status=1/FAILURE
Nov 24 17:04:26 sglcloud1 systemd[1]: chirpstack.service: Failed with result ‘exit-code’.
Nov 24 17:04:26 sglcloud1 systemd[1]: chirpstack.service: Scheduled restart job, restart counter is at 250.
Nov 24 17:04:26 sglcloud1 systemd[1]: Stopped ChirpStack open-source LoRaWAN Network Server.
Nov 24 17:04:26 sglcloud1 systemd[1]: Started ChirpStack open-source LoRaWAN Network Server.
Nov 24 17:04:26 sglcloud1 chirpstack[247677]: 2023-11-24T20:04:26.720419Z INFO chirpstack::cmd::root: Starting ChirpStack LoRaWAN Network Server version=“4.5.1” docs=“https://www.chirpstack.io/”

would you be so kind to help me or guide me on what to do, thank you very much for your help.

[brocaar]

@fperez

Nov 24 17:04:26 sglcloud1 chirpstack[247627]: Error: Building Redis pool
Nov 24 17:04:26 sglcloud1 chirpstack[247627]: Caused by:
Nov 24 17:04:26 sglcloud1 chirpstack[247627]: timed out waiting for connection: Connection refused (os error 111)

Please see the above error message. It seems that your Redis instance can’t be reached.

[fperez]

Hello Brocaar.
I was able to correct the problem presented, thank you very much for the help.