Help with device EGK-LW22PLG

1

HI

I have a fully updated Chirpstack 4 instans with all the service installed on same server.
I have Mikrotik knot router as Lorawan gateway

No matter what i do i cant get this device to join.

I have tried all the activations from the device documentions manual_egk-lw22plg [e n g i n k o . s u p p o r t . c e n t e r]

What logs can i provide to give you more infomation about this problems?

In the device manual i have tried both plan OTAA where i write JoinEUI and AppKey to the device.
I have tried the OTAA ENGINKO but im not sure what they mean by AppKey on request;

2

You may find the DevEUI and AppKey on the label of the device.
Or via other forms. Check the manual.

Then add the device to ChirpStack.

3

HI Datnus

I have a their app on android phone and i can read those info.
I have created the Device via device template.

The device will not activate.
I get alot “JoinRequest” and “JoinAccept” on the LoraWan frames tab, on the Events tab i get only Join

4

That is correct.
On Frames you will see JoinRequest and Join Accept.
On Events, you will only see Join.

Do you have any “up” packets?

5

Hi

Nope there is no other packets

6

Are you using LoRaWAN 1.1.0?
Try to use v1.0.3 or v1.0.4. Then dont need JoinEUI.

7

The manual says it a 1.0.2 C Class device.

The Device is created by Device-profile templates witch i have downloading using chirpstack guide.

8

HI all

I found the problem was on my mikrotik gateway that works as lorawan GW, the settings was Private instead of public network.

Thanks all for the help

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