I took a quick look at it and it is indeed a dual-channel gateway:
The description also contains this note:
The node must modify the preamble length to communicate with the gateway!!!
So there you go You must modify your devices in order to make it work with this gateway. As well you need to modify the ChirpStack configuration to make it work with 2 channels.
If you want a low-cost LoRa gateway, why not buy / build a Rapsberry Pi based solution? Maybe you need to spend a little bit more, but you will save yourself a lot of time debugging why things don’t work as expected.