LoRaWAN frames not visible

Good morning,
i installed chirpstack docker successfully.
I access the interface and load my gateway (dragino or laird, I have two gateways to do the tests).
In the device screen, I see that the gateways give the first information, the “last seen” and the geographic coordinates.

But I don’t see anything else, for example:
the frequency, the packets received and sent.

I don’t see anything even in the tab
“LoRaWAN frames”

What am I doing wrong?
The configurations of chirpstack-gateway-bridge are the standard ones.
Thanks to whoever will give me support