Troubleshooting issues

ChirpStack Network Server
1

Hi,

I’m having problems connecting my devices to the NS. They are sending JoinRequests, but there is no JoinAccept follow-up.

I have inputted the correct keys many times, and re-adding the sensor does not fix the issue. We cannot even determine the issue since I cannot see anything in the Device Data tab (which is where the troubleshooting guide points to). All I see is an unending spinning circle.

My gateway is fine, it’s a Tektelic Micro running the Tektelic Packet Forwarder. My sensor is also a Tektelic Home sensor, and it is able to connect to other NS.

Any ideas on how to proceed?

2

Can you see the join-requests in the gateway LoRaWAN tab?

3

Hi,

We’ve worked around this issue.

We were able to see the JoinRequests in the gateway tab. However, the gateway itself had problems with the MQTT-bridge. We have since switched to the UDP PF and it has worked as expected now!