UG63 Gateway never seen

Hello, I’m trying to connect my milesight ug63v1 to chirpstack and can’t get it to be seen. When i forward the package (over udp 1700) to TTN everything works, but the same doesn’t seem to work for forwarding to the ip address of my chirpstack. I don’t know where to look to find the issue.

What install did you do, docker or Ubuntu?

Did you install your gateway bridge on your server and is port 1700 open on any firewalls?

What packet forwarder are you using on the UG63, semtech UDP packet forwarder?

I did the Ubuntu install and I did install the gateway bridge following the steps from the chirpstack documentation. I’m using semtech packet forwarder on my UG63. Any idea what the issue could be?

Are you getting any uplinks from devices from that gateway?

Seems that the UG63 might not be sending stats messages, which is what the status is based off:

I am receiving uplinks from a device and I can also see the uplinks being sent from the gateway. But the logs of the gateway bridge are not showing any signs of an incoming connection over udp 1700. I’ve tried with docker now and the logs for the gateway bridge are just the following:

2025-01-20 16:27:29 time=“2025-01-20T15:27:29.193754003Z” level=info msg=“starting ChirpStack Gateway Bridge” docs=“Introduction - ChirpStack open-source LoRaWAN<sup>®</sup> Network Server” version=
2025-01-20 16:27:29 time=“2025-01-20T15:27:29.194940745Z” level=info msg=“backend/semtechudp: starting gateway udp listener” addr=“0.0.0.0:1700”
2025-01-20 16:27:29 time=“2025-01-20T15:27:29.33475762Z” level=info msg=“integration/mqtt: connected to mqtt broker”
2025-01-20 16:27:29 time=“2025-01-20T15:27:29.335110505Z” level=warning msg=“[store] memorystore wiped” module=mqtt

If you go into the UI and check the LoRaWAN frames from the gateway, you are receiving frames? Doesn’t that mean your gateway is working, just not sending stats messages that trigger the status change?

If so, your logging is probably just not set high enough to see the uplinks in the GWB logs.

I can see the frames from the sensor to the gateway and from the gateway to sensor in the UI provided my Milesight for my UG63. The issue isn’t with my gateway or the sensor it is with forwarding said packages to chirpstack. It says in the milesight documentation that forwarding over udp should work just fine, but unfortunately I’m not seeing any data from chirpstacks side. I’ve seen a few users on here who have successfully managed to forward data from their ug63 to chirpstack, so if you have done so, please respond.

let me just ask this question: what ip address do I need to send the data from my gateway to, to be able to see the data in chirpstack. is it the ip address in the chirpstack-gateway-bridge conf file?

Not sure I understand, files don’t have ips. You should set your UDP packet forwarder to send to the IP of the server hosting your gateway bridge, which presumably is the same IP you use to check the web interface. <chirpstack-server-ip,>:1700. If that’s not working you should try a tool like telnet to see if the port is open on your server, as it could be getting blocked by a firewall.

turns out the firewall of my work pc was blocking the traffic not the firewall of my network which is why i couldnt figure out where the problem was. everything works now tho. thank you for your help!